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FAQ
Thank You For Your Interest In PelletBBGuns.com!
Our mission is simple: To provide you the customer with the best online experience possible while providing excellent products at top notch prices and striving to maintain excellent customer service!
Let Us Help You Out By Answering A Few Frequently Asked Questions:
Does PelletBBGuns.com Handle Refurbished Items?
No. Although all of our products are sold to you at a discounted price, we do not sell any repaired, refurbished or reconditioned items.
All of our items are new and ship in new retail packaging.
Is It Safe To Place An Order On Your Site?
Of Course. Our shopping cart is backed by a 128 bit security certificate which enables our clients to order safely over the web without having to worry about anything.
Do You Accept Backorders?
No Problem! We do accept backorders.
If an order you place is out of stock we will contact you by phone or send you a backorder notice to you by email.
If you would like to substitute an out of stock item you have that option.
Simply reply to the backorder notice with the sku you would like to replace the out of stock item with.
We do not charge your credit card for backorders until it is in stock and ready to ship.
Do You Accept Returns?
Absolutely! Our 30 Day Money Back Guarantee covers your item for factory defects from the date of delivery for replacement or refund minus shipping charges.
Unwanted items may also be returned within 30 days of delivery date minus shipping charges.
Unwanted items must be in unused condition with original box.
No returns are accepted without an RMA number.
To obtain an RMA number please use the contact us form. We will send you detailed information how to return your item(s).
Up to a 20% restocking fee may be applied on unwanted items if the item is not in unused condition.
You must contact us within 30 days for an RMA number.
What payment methods do you accept?
Mastercard, Visa, AMEX, Discover, Wire Transfer and Paypal
Where do your products ship from?
All of our products ship from Ohio, in the USA
What are your office hours?
Monday-Friday, 9:30-5:00 PM EST
Which currency is used?
All products are in American dollars.
What are your terms and conditions?
They can be found here and by ordering through our website, you are agreeing to them.
How old do I need to be to order on this website?
18, no exceptions.
Our mission is simple: To provide you the customer with the best online experience possible while providing excellent products at top notch prices and striving to maintain excellent customer service!
Let Us Help You Out By Answering A Few Frequently Asked Questions:
Does PelletBBGuns.com Handle Refurbished Items?
No. Although all of our products are sold to you at a discounted price, we do not sell any repaired, refurbished or reconditioned items.
All of our items are new and ship in new retail packaging.
Is It Safe To Place An Order On Your Site?
Of Course. Our shopping cart is backed by a 128 bit security certificate which enables our clients to order safely over the web without having to worry about anything.
Do You Accept Backorders?
No Problem! We do accept backorders.
If an order you place is out of stock we will contact you by phone or send you a backorder notice to you by email.
If you would like to substitute an out of stock item you have that option.
Simply reply to the backorder notice with the sku you would like to replace the out of stock item with.
We do not charge your credit card for backorders until it is in stock and ready to ship.
Do You Accept Returns?
Absolutely! Our 30 Day Money Back Guarantee covers your item for factory defects from the date of delivery for replacement or refund minus shipping charges.
Unwanted items may also be returned within 30 days of delivery date minus shipping charges.
Unwanted items must be in unused condition with original box.
No returns are accepted without an RMA number.
To obtain an RMA number please use the contact us form. We will send you detailed information how to return your item(s).
Up to a 20% restocking fee may be applied on unwanted items if the item is not in unused condition.
You must contact us within 30 days for an RMA number.
What payment methods do you accept?
Mastercard, Visa, AMEX, Discover, Wire Transfer and Paypal
Where do your products ship from?
All of our products ship from Ohio, in the USA
What are your office hours?
Monday-Friday, 9:30-5:00 PM EST
Which currency is used?
All products are in American dollars.
What are your terms and conditions?
They can be found here and by ordering through our website, you are agreeing to them.
How old do I need to be to order on this website?
18, no exceptions.
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